Orders and Returns



  • Prices are listed in Australian dollars (AUD) and include GST.
  • For current exchange rates, please use our Currency Conversion page or go to xe.com
  • Australian purchases / deliveries must include Goods & Services Tax (GST).


Payment Options:

  • Bank Transfer of Funds. For account details, please contact us at sales@watchcraze.com.au .
  • Bank Transfer or Cash for any purchase In Store Only.
  • For further information or details on payments please email us on sales@watchcraze.com.au


Local Shipping:

  • Insured Courier delivery for items under $10,000 with on-line tracking and signature upon delivery. Actual cost is quoted and dependant on the item’s insured value (prices are typically from $80 upward).
  • Specialty / Secure Courier delivery for items over $10,000. Cost is from $150 and includes Insurance. Additional charges may apply to large items or to deliveries that are to remote locations.
  • Registered Post is available to remote areas for items up to $5,000. Prices are typically from $25 upward. Insurance is additional & determined by the declared value of the item.


International Shipping:

  • Express Post International is available to most countries with on-line tracking. Delivery is usually in 4 business days to most cities world-wide. Please contact us with your address for actual shipping costs.
  • Insurance is additional and determined by the declared value of the item.
  • Additional charges will apply to items over 5 kg or to deliveries to remote locations.
  • Quotations for courier services (FedEx / DHL / UPS) can be provided, once we have the full delivery details.


Returns & Warranties:

  • Refunds are not available for change of mind or wrong decision.
  • All warranty claims are on a “return back to base” basis, at the cost of the buyer.
  • Pre-owned watches are sold with our store warranty of 1 Year.
  • Water damage and rough handling are not covered under warranty.
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